Scams are back – know what not to do!

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CLEVELAND – Utility scammers are at it again! Cleveland Public Power customers have recently been contacted with the threat of disconnection of their electric service if they did not call a toll-free number and make a payment using reloadable Debit Cards, and then reporting the card number to the caller.

Customers are advised to dismiss calls of this nature and to call our offices immediately to report the telephone calls.

“This scam is targeting commercial businesses and while Cleveland Public Power will contact customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Notices about this illegal activity have been posted on CPP’s website as well as on its social media sites.

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Electric Utility scams are back – protect your business, know what not to do!

Utility scammers are at it again! Cleveland Public Power customers have recently been contacted with the threat of disconnection of their electric service if they did not call a toll-free number and make a payment using re-loadable Debit Cards, and then reporting the card number to the caller.

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Customers are advised to dismiss calls of this nature and to call our offices immediately to report the telephone calls.

“This scam is targeting commercial businesses and while Cleveland Public Power will contact customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Notices about this illegal activity have been posted on CPP’s website as well as on its social media sites.

 

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April 6, 2018 · 4:17 pm

Ice, snow headed our way – are you prepared?

Downed Power Lines Warning

If you see a downed power line, call your local utility or dial 9-1-1.

The National Weather Service has issued a Winter Storm Warning for most of northeast Ohio lasting through early Saturday. What does that mean? The rain that is falling now will turn into a wintry mix of rain and snow and finally just snow.

What can you expect?  According to NWS:

A glaze of ice up to a quarter inch of  is expected this afternoon, then accumulating snow later tonight and Saturday. In preparation for the storm, here is a list of items that will help keep you safe:

  • Make sure you have flashlights, battery-powered radio and extra batteries in case of an interruption of power.
  • Charge cell phones, tablets, and laptops so that you can stay connected in the event of an outage. Also, charge your chargers for extra power.
  • Gather blankets, sleeping bags and extra clothing to keep everyone comfortable.
  • Keep non-perishable snacks and food that does not require cooking handy.
  • Stock up on bottled water.
  • Keep a cooler handy with ice packs and/or ice to keep perishable items cold in case of an outage.
  • Unplug and avoid using major electric appliances
  • Conditions such as those forecast for this weekend have the potential to result in ice and heavy snow accumulating on power lines and tree limbs, which could result in power outages. Below are tips to keep you safe during this and other winter storms:

Downed power lines – Never touch, move or go near any downed or hanging lines. The first action should be to call 9-1-1 or your local utility. CPP’s Trouble Line can be reached by calling 216-664-3156.

  • Do not put your feet in water where a downed line is laying
  • Do not try to move tree limbs
  • If you see someone who has come into contact with a downed line, do not touch them, again call 9-1-1
  • If a line comes down on your car stay inside, roll down your window and warn others to stay away. Call authorities or ask a passerby to call authorities. The only time you should exit a vehicle with a downed line on it is if it has caught fire. If the vehicle is on fire, open the door and jump with both feet together to avoid contact with the car. It is metal and therefore you could receive a shock.
  • Power outage and food safety – Unless there is a major outage extending more than 4 hours, your food should be safe in the refrigerator as long as you leave the doors closed. After that point, you may want to begin to prepare and/or eat the food.
  • Food in the freezer will hold much longer. According to the USDA, “a full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.”
  • If it appears the outage will last for a prolonged period of time, the USDA advises obtaining dry ice or block ice to keep the refrigerator cold. The USDA reports “fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days.”
  • In Home Tips – unplug and avoid using major electric appliances and avoid using landline telephones. You should also avoid using the telephone because in the event of a lightning strike these lines and other wires can conduct electricity.
  • We advise against using candles, but when using do not leave them unattended.

In the event of widespread outages, customers will also be able to follow updates on Twitter at http://www.twitter.com/clepublicpower (@CLEPublicPower).

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Power to Cleveland’s Westside Restored

CLEVELAND – Earlier today a transformer at Cleveland Public Power’s W. 41st Street substation failed causing a brief fire and a major power outage on the Westside of Cleveland. Approximately 40,000 customers were without power. Crews have completed an interim repair and power has been restored. In addition, a feeder tripped after the restoration leaving a small section of the Westside without power and crews are currently working to restore power to this area. CPP is developing a permanent solution.

“We know that power outages are always inconvenient, but with the extreme cold temperatures they are also dangerous,” said Mayor Frank G. Jackson. “Even though power has been restored, we are keeping all of our resources involved as we monitor the situation, and we are still encouraging people to check on their neighbors and relatives to make sure they are safe.”

The City of Cleveland has relocated the warming center previously located at the Michael J. Zone Recreation Center to the Gunning Recreation Center. An additional warming center will be set up at Public Auditorium. Additionally, people should check on any relatives in the area to make sure they are safe. Please keep in mind that, if the power goes out again, landlines may not be the most effective means to contact relatives in the impacted area and you may need to check on relatives in-person. If you are traveling, remember to treat all non-functioning or malfunctioning traffic signals as stop signs. All intersections should be treated as a four-way stop.

With the extreme cold temperatures, anyone without power should also leave a small, pencil-lead thin stream of water running through their faucets in order to prevent water pipes from freezing.”

About the City of Cleveland

The City of Cleveland is committed to improving the quality of life of its residents by strengthening neighborhoods, delivering superior services, embracing diversity and making Cleveland a desirable, safe city in which to live, work, play and do business. For more information on the City of Cleveland, visit online at www.city.cleveland.oh.us, Twitter at @cityofcleveland or Facebook at www.facebook.com/cityofcleveland.

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Winter Storm Warning issued

Blizzard 2012

Winter storm in Cleveland.

The snow has tapered off for now, but it is expected to continue into this evening and tomorrow. Here are some tips to keep you safe and warm.

 

Heavy snow can accumulate on power lines and tree branches resulting in downed power lines. Ultimately, this would turn into a power outage, so we offer these tips to stay safe during storms:

  • Downed power lines – Never touch, move or go near any downed or hanging lines. The first action should be to call 9-1-1 or your local utility. CPP’s Trouble Line can be reached by calling 216-664-3156.
    • Do not put your feet in water where a downed line is laying
    • Do not try to move tree limbs
    • If you see someone who has come into contact with a downed line, do not touch them, again call 9-1-1
    • If a line comes down on your car stay inside, roll down your window and warn others to stay away. Call authorities or ask a passerby to call authorities. The only time you should exit a vehicle with a downed line on it is if it has caught fire. If the vehicle is on fire, open the door and jump with both feet together to avoid contact with the car. It is metal and therefore you could receive a shock.
  • Power outage and food safety – Unless there is a major outage extending more than 4 hours, your food should be safe in the refrigerator as long as you leave the doors closed. After that point you may want to begin to prepare and/or eat the food.
  • Food in the freezer will hold much longer. According to the USDA, “a full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.”
  • If it appears the outage will last for a prolonged period of time, the USDA advises obtaining dry ice or block ice to keep the refrigerator cold. The USDA reports “fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days.”
  • In Home Tips – unplug and avoid using major electric appliances and avoid using landline telephones. You should also avoid using the telephone because in the event of a lightning strike these lines and other wires can conduct electricity.

In the event of widespread outages customers will also be able to follow updates on Twitter at www.twitter.com/clepublicpower (@CLEPublicPower).

Additional tips on staying safe and warm during winter storms can be found at http://www.ready.gov/winter-weather.

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Safely preparing for Thanksgiving

turkey1We’re one week out from Thanksgiving so we thought we would offer reminders on how to make this a safe and tasty holiday.

Everything tastes better when it’s fried… so why not fry your Thanksgiving Day turkey, as opposed to baking it the traditional way! Although fried turkeys are absolutely delicious, they pose a slew of safety concerns.  Thousands of fires, deaths, and injuries occur each year due to turkey fryer fires… so here are five helpful safety tips with what you need to know before setting up your fryer.

  1. Keeping Clevelanders Safe! Never fry a turkey indoors, and make sure that you set up your fryer at least 10 feet away from your home. Do not cook your turkey on your back deck – cooking oil is combustible and if it is heated beyond its cooking temperature, its vapors can ignite. Keep all children and pets away. Be sure to never leave it unattended.
  2. Even Stevens in Cleveland! Make sure set your fryer on level ground; this will ensure that the oil level is being gauged accurately and that the oil is steady.
  3. No jive turkeys! Make sure that your turkey is between 10 and 15 pounds because larger birds are more likely to burn on the outside before the inside is fully cooked. Also, be sure that your turkey is completely thawed and dry; this will prevent the oil from bubbling furiously and spilling over.
  4. How about this Cleveland weather! We all know that Thanksgivings in Cleveland can vary from warm and sunny, to brutally cold and snowy… therefore, please be cognizant of the weather before planning to fry your turkey outdoors because if rain or snow strikes exposed hot cooking oil, the result can lead to property damage and/or serious injury.
  5. Cleveland Fire Department to the rescue! Be proactive as opposed to reactive; therefore, test your cooking equipment in advance to ensure it is functioning properly. Keep a fire extinguisher nearby at all times in the event that the oil ignites. It’s better to be safe than sorry!

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HEAP offers emergency assistance

The annual  Home Energy Assistance Winter Crisis Program is now available to income residents that are threatened with disconnection, have been disconnected from their Cleveland Public Power service. This is a one-time benefit and is to be used in emergency situations when you are faced with disconnection.

NEW THIS YEAR: YOU MUST HAVE AN APPOINTMENT TO RECEIVE ASSISTANCE. HEAP WILL NO LONGER ACCEPT WALK INS.

Next day appointments are available. In order to make an appointment, call the HEAP appointment line at (216) 518-4014.

Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.

The program provides a one-time benefit up to $550 to maintain your delinquent electricity account .

Any household whose total income is at or below 175% of the 2017 Federal Poverty Guidelines may be eligible.

Size of Household        Yearly Income Limit
1                                    $21,105.00
2                                    $28,420.00
3                                    $35,735.00
4                                    $43,050.00
5                                    $50,365.00
6                                    $57,680.00

The program operates each weekday beginning at 8:00 a.m. at the HEAP Office located on the first floor at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required.  Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.

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