CPP Commissioner honored by the American Public Power Association

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Ivan Henderson receives the award from APPA Board Chair and
Deputy Director of Independence, Mo., Power & Light Andrew
Boatright (right), and APPA Chair Elect and Fort Defiance, Az.,
Navajo Tribal Utility Authority General Manager Wally Haase (left).

Ivan Henderson, commissioner of Cleveland Public Power (CPP), was named the 2017 recipient of the prestigious Mark Crisson Leadership and Managerial Excellence Award at the American Public Power Association National Conference in Orlando, FL, on June 20. The award recognizes managers at a utility, joint action agency, or state or regional association who bring their organizations to new levels of excellence; lead by example, and inspire their employees and staff to improve processes, services and operations. APPA is the service organization for the nation’s more than 2,000 community-owned electric utilities who collectively serve more than 48 million people, about 14 percent of the nation’s electricity customers.

Henderson has been with CPP since 2006. According to APPA, “His colleagues describe his leadership style as innovative and creative, and he urges his employees to use every tool in their toolbox to serve customers. As a result, the utility has rolled out programs to improve customer service and raise awareness of public power including revitalized net-metering and streetlighting programs and an expanded Public Power Week open house. The utility has also launched workforce initiatives to attract local talent.”

Under his leadership, Cleveland was host to the 2012 APPA Lineworkers Rodeo and he was instrumental in managing the electric utility during the 2016 Republican National Convention. As part of CPP’s 100th anniversary, Henderson led the planning for the downtown exposition that attracted more than 7,000 citizens. Henderson is credited with starting a lineworker apprenticeship program in partnership with the Cleveland Metropolitan School District to help address the challenge of an aging workforce.

“Ivan’s leadership extends from Cleveland to the AMP Board of Trustees. He has been a leader on the board and his knowledge and expertise have benefitted AMP as an organization and public power in general,” said Marc Gerken, president/CEO of American Municipal Power, Inc. “He is very deserving of this honor.”

Henderson has been a member of the AMP Board of Trustees since 2006, representing the Northern Area Service Group. As a member of the board, he is chair of the AMPGS Committee, vice chair of the AFEC and Bylaws committees, and serves on Efficiency Smart, Finance, Hydro Power Projects, IT, Joint Ventures Oversight, Legislative, Prairie State Project and Transmission/RTO committees.

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Heatwave in the #LAND

It’s not official just yet, but it definitely feels like a heatwave in the CLE! 

Keep safe and enjoy the balmy weather by keep the below tips in mind:

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Utility Scammers on the prowl

 

canstockphoto8593688Spring and summer bring out the worst in some people, and utility scammers are on the prowl again. Please be careful and aware when you receive calls seeking utility payments.

We encourage the public to be aware and cautious when those posing as utility workers call on the telephone or visit your home. Err on the side of safety and check with your provider before giving out any information or purchasing third party credit cards for payments.

Remember the following about Cleveland Public Power and our interaction with the public:

  • We do not need to gain access to your home
  • If we knock to inform you of an interruption in service we will arrive in a white truck with our logo prominently displayed –> cpp_horzcmyk_notag
  • Our employees wear shirts and jackets with the same logo imprinted on them
  • We will not call you and ask you to go out and purchase a credit card for payment
  • You can pay your bill in person, online, by telephone through our automated system or with one of our customer service representatives

If it feels suspicious call us immediately to report the call or visit. We can verify the legitimacy of the person reaching out to you.

Here are the telephone numbers to reach Cleveland Public Power:

  • Customer Service – 216-664-4600
  • 24 Hr. Trouble Line – 216-664-3156

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Earth Fest 2017

We’re at the Cuyahoga County Fairgrounds today participating the in the Earth day festivities.

To support sustainability and support our City and students we are showcasing repurposed Wire Spools painted by students from the Cleveland School of the Arts.


A Wire Spool in our service garage serving its original purpose.

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Celebrating Lineman Appreciation Day

Today we are tipping our hats to the men and women who serve our community as Linemen. Join us by sending them a kind message or thanking them when you see them out working to ensure you’re always able to flip a switch and feel the warm glow of lights.

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CPP seeks to engage with customers

With MyCPP customers win!

Today Cleveland Public Power launches a new online platform to further engage and educate its customers on electricity and energy usage.

MyCPP is an online platform, accessible by a web browser on your computer, tablet or phone, where you can get information about your CPP account online and interact directly with CPP.  You can also earn points and rewards on the site and learn how energy is used in your home.

 

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This is the opening screen, where all of the fun begins. To engage, earn points and learn about your electric usage visit http://www.cpp.org, and click on the link.

 

MyCPP lets you access your account in a dynamic and online environment, charting your energy use over time and inviting you to answer questions so you can learn how to be smart about energy use.  You will earn points and rewards each time you visit.  From MyCPP you are able to access the online bill payment feature and you can earn points for timely bill payment.  The more you visit, the more you learn about how to make the most of your CPP account.

CPP wants you to have the tools you need to use energy in a smart way.  Points and incentives are given to individuals who answer questions on the site, pay their bill on time, visit CPP at community events and who post positive messages about CPP on social media.  All of your points and badges are tracked through MyCPP, so log in often and earn more points.

Click the MyCPP link to enroll today!

The first time you log in you will have to create an account with MyCPP.  You will need an email address and your account number, which is located on your bill.

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Registration open for 2017 Lineworkers Rodeo, May 5-7

It’s Throwback Thursday (#TBT) and we’re remembering 2012 when @clepublicpower had the honor of hosting the annual American Public Power Association Lineworkers Rodeo!

Registration is open for this year’s Rodeo to be held in San Antonio May 5-7th! You can learn more and register by clicking here.

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