Tag Archives: Payment Scam

Electric Utility scams are back, be aware – know what not to do!

UPDATED 10/20/16

Every three to six months scammers begin to make their rounds, frightening unsuspecting residents, and even businesses into believing their utilities will be disconnected if they don’t act now! You are encouraged to verify, verify, verify the source of these telephone calls. Please see the post below from July that explains Cleveland Public Power’s practices. Additionally, see John Funk’s article for information on other utilities.

canstockphoto8593688Utility scammers are at it again! Cleveland Public Power customers have recently been contacted with the threat of disconnection of their electric service if they did not call a toll-free number and make a payment using reloadable Debit Cards, and then reporting the card number to the caller.

Unfortunately, they were successful in duping one customer. The customer became suspicious when they received another call a day later saying they had to pay another large sum. The second call prompted the customer to call CPP for verification.

Customers are advised to dismiss calls of this nature and to call our offices immediately to report the telephone calls.

“This scam is targeting both residential and commercial businesses and while Cleveland Public Power will contact customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Notices about this illegal activity have been posted on CPP’s website as well as on its social media sites.

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New scam targets CPP customers

Customers urged to beware of payment scam

CLEVELAND – Thieves are once again preying on utility customers to make a quick buck. This week a Cleveland Public Power customer was contacted with the threat of disconnection of electricity if they did not go out and purchase a “Blue Card” to satisfy the debt. The unsuspecting customer did as told and is now out of a couple hundred dollars.

The customer contacted CPP’s Customer Service Center and reported this payment only to learn that the utility does not have any record of the payment.

 

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The Department of Public Utility Police Department is looking into this matter, and Cleveland Public Power is urging its customers to disregard these calls.

“This scam is targeting commercial businesses and while Cleveland Public Power will contact these customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Cleveland Public Power will post notices about the scam on its website and through its social media sites.

In business since 1906, CPP is the largest municipal power company in Ohio. Today, CPP boasts 36 substations throughout the city and serves more than 80,000 residential and commercial customers.  Cleveland Public Power remains strong, safe and viable as it strategically positions itself for the future. As one of the most reliable systems in the nation, CPP’s employees want its customers to know that they are committed to continuing to provide quality service for the next 100 years… you can Count on it!

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Filed under Bill Payment, City of Cleveland, Cleveland Public Power