Winter Storm Warning issued

Blizzard 2012

Winter storm in Cleveland.

The snow has tapered off for now, but it is expected to continue into this evening and tomorrow. Here are some tips to keep you safe and warm.


Heavy snow can accumulate on power lines and tree branches resulting in downed power lines. Ultimately, this would turn into a power outage, so we offer these tips to stay safe during storms:

  • Downed power lines – Never touch, move or go near any downed or hanging lines. The first action should be to call 9-1-1 or your local utility. CPP’s Trouble Line can be reached by calling 216-664-3156.
    • Do not put your feet in water where a downed line is laying
    • Do not try to move tree limbs
    • If you see someone who has come into contact with a downed line, do not touch them, again call 9-1-1
    • If a line comes down on your car stay inside, roll down your window and warn others to stay away. Call authorities or ask a passerby to call authorities. The only time you should exit a vehicle with a downed line on it is if it has caught fire. If the vehicle is on fire, open the door and jump with both feet together to avoid contact with the car. It is metal and therefore you could receive a shock.
  • Power outage and food safety – Unless there is a major outage extending more than 4 hours, your food should be safe in the refrigerator as long as you leave the doors closed. After that point you may want to begin to prepare and/or eat the food.
  • Food in the freezer will hold much longer. According to the USDA, “a full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.”
  • If it appears the outage will last for a prolonged period of time, the USDA advises obtaining dry ice or block ice to keep the refrigerator cold. The USDA reports “fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days.”
  • In Home Tips – unplug and avoid using major electric appliances and avoid using landline telephones. You should also avoid using the telephone because in the event of a lightning strike these lines and other wires can conduct electricity.

In the event of widespread outages customers will also be able to follow updates on Twitter at (@CLEPublicPower).

Additional tips on staying safe and warm during winter storms can be found at


Leave a comment

Filed under Cleveland Public Power

Safely preparing for Thanksgiving

turkey1We’re one week out from Thanksgiving so we thought we would offer reminders on how to make this a safe and tasty holiday.

Everything tastes better when it’s fried… so why not fry your Thanksgiving Day turkey, as opposed to baking it the traditional way! Although fried turkeys are absolutely delicious, they pose a slew of safety concerns.  Thousands of fires, deaths, and injuries occur each year due to turkey fryer fires… so here are five helpful safety tips with what you need to know before setting up your fryer.

  1. Keeping Clevelanders Safe! Never fry a turkey indoors, and make sure that you set up your fryer at least 10 feet away from your home. Do not cook your turkey on your back deck – cooking oil is combustible and if it is heated beyond its cooking temperature, its vapors can ignite. Keep all children and pets away. Be sure to never leave it unattended.
  2. Even Stevens in Cleveland! Make sure set your fryer on level ground; this will ensure that the oil level is being gauged accurately and that the oil is steady.
  3. No jive turkeys! Make sure that your turkey is between 10 and 15 pounds because larger birds are more likely to burn on the outside before the inside is fully cooked. Also, be sure that your turkey is completely thawed and dry; this will prevent the oil from bubbling furiously and spilling over.
  4. How about this Cleveland weather! We all know that Thanksgivings in Cleveland can vary from warm and sunny, to brutally cold and snowy… therefore, please be cognizant of the weather before planning to fry your turkey outdoors because if rain or snow strikes exposed hot cooking oil, the result can lead to property damage and/or serious injury.
  5. Cleveland Fire Department to the rescue! Be proactive as opposed to reactive; therefore, test your cooking equipment in advance to ensure it is functioning properly. Keep a fire extinguisher nearby at all times in the event that the oil ignites. It’s better to be safe than sorry!

Leave a comment

Filed under Cleveland Public Power

HEAP offers emergency assistance

The annual  Home Energy Assistance Winter Crisis Program is now available to income residents that are threatened with disconnection, have been disconnected from their Cleveland Public Power service. This is a one-time benefit and is to be used in emergency situations when you are faced with disconnection.


Next day appointments are available. In order to make an appointment, call the HEAP appointment line at (216) 518-4014.

Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.

The program provides a one-time benefit up to $550 to maintain your delinquent electricity account .

Any household whose total income is at or below 175% of the 2017 Federal Poverty Guidelines may be eligible.

Size of Household        Yearly Income Limit
1                                    $21,105.00
2                                    $28,420.00
3                                    $35,735.00
4                                    $43,050.00
5                                    $50,365.00
6                                    $57,680.00

The program operates each weekday beginning at 8:00 a.m. at the HEAP Office located on the first floor at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required.  Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.

Leave a comment

Filed under Bill Payment, Cleveland Public Power, Community Outreach

Control your electric usage with MyCPP

In April, Cleveland Public Power launched a new online platform to further engage and educate its customers on electricity and energy usage. As cooler temperatures approach and we begin to think about ways to save for the upcoming holidays, CPP invites you to utilize MyCPP to help you.


Log on today by visiting or visit our website at and click on the MyCPP link to begin your journey into responsible electric use.

MyCPP is an online platform, accessible by a web browser on your computer, tablet or phone, where you can get information about your CPP account online and interact directly with CPP.  You can also earn points and rewards on the site and learn how energy is used in your home.

MyCPP lets you access your account in a dynamic and online environment, charting your energy use over time and inviting you to answer questions so you can learn how to be smart about energy use.  You will earn points and rewards each time you visit.  From MyCPP you are able to access the online bill payment feature and you can earn points for timely bill payment.  The more you visit, the more you learn about how to make the most of your CPP account.

CPP wants you to have the tools you need to use energy in a smart way.  Points and incentives are given to individuals who answer questions on the site, pay their bill on time, visit CPP at community events and who post positive messages about CPP on social media.  All of your points and badges are tracked through MyCPP, so login often and earn more points.

Click the MyCPP link to enroll today!

The first time you login you will have to create an account with MyCPP.  You will need an email address and your account number, which is located on your bill.

Leave a comment

Filed under Cleveland Public Power, Customer Service, Energy Efficiency

It’s time to “Fall Back” and Don’t forget – to change batteries too!


On average, 8 people die in a home fire each day in the U.S.—almost 3,000 people every year. While working smoke alarms cut the chance of dying in a fire nearly in half, roughly two-thirds of all home fire deaths occur in homes without working smoke alarms, according to statistics from the National Fire Protection Association (NFPA).

Newer smoke alarm recommendations and technologies now provide greater levels of home fire protection than ever before. Unfortunately, many people are unaware of these advances and lack the recommended level of residential smoke alarm protection as a result. Their homes may not be equipped with the appropriate number of alarms, or they may be relying on outdated or nonfunctional devices.

ESFI offers the following tips for making sure smoke alarms are installed and working properly:

Installation Tips

  • Smoke alarms should be installed in every bedroom, outside each sleeping area, and on every level of the home.
  • For the best protection, smoke alarms should be interconnected, so that they all sound if one sounds. Manufacturers are now producing battery operated alarms that are interconnected by wireless technology.
  • Combination smoke alarms that include both ionization and photoelectric alarms offer the most comprehensive protection. An ionization alarm is more responsive to flames, while a photoelectric alarm is more responsive to a smoldering fire.
  • Hardwired smoke alarms with battery backups are considered to be more reliable than those operated solely by batteries.
  • Purchase smoke alarms from a reputable retailer that you trust.
  • Choose alarms that bear the label of a nationally-recognized testing laboratory.
  • Install smoke alarms at least 10 feet from cooking appliances to reduce the possibility of nuisance alarms.
  • Alarms installed between 10-20 feet of a cooking appliance must have a hush feature to temporarily reduce the alarm sensitivity or must be a photoelectric alarm.
  • If possible, alarms should be mounted in the center of a ceiling. If mounted on a wall, they should be located 6 to 12 inches below the ceiling.
  • Avoid locating alarms near bathrooms, heating appliances, windows or ceiling fans.

Maintenance Tips

  • Smoke alarms should be tested once a month by pressing the TEST button.
  • Smoke alarm batteries should be replaced in accordance with the manufacturer’s instructions, at least once a year. If an alarm “chirps” or “beeps” to indicate low batteries, they should be replaced immediately.
  • Occasionally dust or lightly vacuum the exterior of the alarm to remove dust and cobwebs.
  • Smoke alarms should be replaced in accordance with the manufacturer’s instructions, at least every ten years.
  • Never paint over a smoke alarm.

Leave a comment

Filed under Cleveland Public Power, Customer Service

Flashback to Monday!

We’re cheating with our #FlashbackFriday post, but we had so much fun on Monday with #SlowRollCleveland and #BGDB that we wanted to make sure we shared our kick-off to #PublicPowerWeek! Enjoy the abbreviated Slide Show. More pics to come later.

This slideshow requires JavaScript.

Leave a comment

Filed under Cleveland Public Power, Public Power Week

Throwback Thursday, CPP’s #PublicPowerWeek Edition

This slideshow requires JavaScript.

We’re celebrating #PublicPowerWeek and thought we would share some highlights of what you can look forward to this Saturday, October 7th as we host our Annual Public Power Week Open House and #SolarSprint at 1300 Lakeside Avenue from Noon – 5 p.m.

Leave a comment

Filed under Cleveland Public Power