Category Archives: Power Outage

High winds and rain predicted in Cleveland over the next two days

Tips to keep you and your family safe

Down wire

Storms potentially lead to down power lines and blackouts. STAY AWAY from down wires and report them to your electric utility or police department. (City of Cleveland Photo Bureau)

Remnants of Hurricane Patricia are expected to impact the Cleveland area beginning this evening. In advance of potential high winds and rains, we are providing information on what you can do when you lose power, not only to safeguard you but also to help us get your service restored as quickly as possible.

The first order of business is to call our Trouble line at 216.664.3156 to let us know you do not have power. When making this call, be patient because just like you – your neighbors may be calling as well, resulting in busy signals or longer than usual waits for someone to answer.

Second, it is always good to have a traditional landline that just plugs into the telephone jack. As much as we all love the portability of cordless telephones if your electric service is interrupted and these are the only telephones you have you will be without telephone service. Cellular phones are great too – but if you haven’t charged your phone recently you will soon be without it as well.

If you are having still having difficulty reporting your outage you can post a message on our Facebook page www.facebook.com/clevelandpublicpower or send a tweet to @clepublicpower. These sites are monitored frequently during inclement weather.

Now for tips to keep you and your family safe:

  • Downed power lines – Never touch, move or go near any downed or hanging lines. The first action should be to call 9-1-1 or your local utility. CPP’s Trouble Line can be reached by calling 216-664-3156.
    • Do not put your feet in water where a downed line is laying
    • Do not try to move tree limbs
    • If you see someone who has come into contact with a downed line, do not touch them, again call 9-1-1
    • If a line comes down on your car stay inside, roll down your window and warn others to stay away. Call authorities or ask a passerby to call authorities. The only time you should exit a vehicle with a downed line on it, is if it has caught fire. If the vehicle is on fire, open the door and jump with both feet together to avoid contact with the car. It is metal and, therefore you could receive a shock.
  • Power outage and food safety – Unless there is a major outage extending more than 4 hours, your food should be safe in the refrigerator as long as you leave the doors closed. After that point, you may want to begin to prepare and/or eat the food.
  • Food in the freezer will hold much longer. According to the USDA, “a full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.”
  • If it appears the outage will last for a prolonged period of time, the USDA suggests obtaining dry ice or block ice to keep the refrigerator cold. The USDA reports, “fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days.”

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Filed under City of Cleveland, Cleveland Public Power, Power Lines, Power Outage

What to do if your power goes out

Live wires

NEVER touch downed power lines. Photo Credit: City of Cleveland Photo Bureau

This weekend Cleveland Public Power experienced a few outages affecting about one thousand customers. The problem this weekend was unpreventable, but we are happy to note that as soon as we had isolated the problem, our crews worked quickly to restore power.

With high winds today and forecasters predicting more rain and possible thunderstorms we are providing information on what you can do when you lose power, not only to safeguard you, but also to help us get your service restored as quickly as possible.

The first order of business is to call our Trouble line at 216.664.3156 to let us know you do not have power. When making this call, be patient because just like you – your neighbors may be calling as well, resulting in busy signals or longer than usual waits for someone to answer.

Second, it is always good to have a traditional landline that just plugs into the telephone jack. As much as we all love  cordless telephones if your electric service is interrupted and these are the only telephones you have you will be without telephone service. Cellular phones are great too – but if you haven’t charged it in recently you will soon be without it as well.

If you are having still having difficulty reporting your outage you can post a message on our Facebook page  found here or send a tweet to @clepublicpower. We monitor these sites frequently during inclement weather.

Now for tips to keep you and your family safe:

  • Downed power lines – Never touch, move or go near any downed or hanging lines. The first action is to call 9-1-1 or your local utility. CPP’s Trouble Line number is 216-664-3156.
    • Do not put your feet in water where a downed line is laying
    • Do not try to move tree limbs
    • If you see someone who has come into contact with a downed line, do not touch them, again call 9-1-1
    • If a line comes down on your car stay inside, roll down your window and warn others to stay away. Call authorities or ask a passerby to call authorities. The only time you should exit a vehicle with a downed line on it is if it has caught fire. If the vehicle is on fire, open the door and jump with both feet together to avoid contact with the car. It is metal and therefore you could receive a shock.
  • Power outage and food safety – Unless there is a major outage extending more than 4 hours, your food should be safe in the refrigerator as long as you leave the doors closed. After that point you may want to begin to prepare and/or eat the food.
  • Food in the freezer will hold much longer. According to the USDA, “a full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.”
  • If it appears the outage will last for a prolonged period of time, the USDA advises obtaining dry ice or block ice to keep the refrigerator cold. The USDA reports “fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days.”

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Filed under City of Cleveland, Cleveland Public Power, Power Lines, Power Outage, Safety

CPP offers cold weather safety tips

Weekly Post Header

Icy Lake

Lake Erie was not frozen solid despite sub zero temperatures. (Photo by Shelley M. Shockley)

Frozen Tundra

On the east side of Cleveland Lake Erie is completely frozen over. (Photo by Shelley M. Shockley)

CLEVELAND – Sub zero temperatures are causing US residents to  let out a collective “Brrrr!”  In an effort to keep residents and customers informed, Cleveland Public Power offers the following tips for cold weather safety:

Downed power linesNever touch, move or go near any downed or hanging lines. The first action should be to call 9-1-1 or your local utility. CPP’s Trouble Line can be reached by calling 216-664-3156.

  • Do not put your feet in water or snow where a downed line is laying
  • Do not try to move tree limbs
  • If you see someone who has come into contact with a downed line, do not touch them, again call 9-1-1
  • If a line comes down on your car stay inside, roll down your window and warn others to stay away. Call authorities or ask a passerby to call authorities. The only time you should exit a vehicle with a downed line on it is if it has caught fire. If the vehicle is on fire, open the door and jump with both feet together to avoid contact with the car. It is metal and therefore you could receive a shock.

Power outage and food safety – Unless there is a major outage extending more than 4 hours, your food should be safe in the refrigerator as long as you leave the doors closed. After that point you may want to begin to prepare and/or eat the food.

Food in the freezer will hold much longer. According to the USDA, “a full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.”

  • If it appears the outage will last for a prolonged period of time, the USDA advises obtaining dry ice or block ice to keep the refrigerator cold. The USDA reports “fifty pounds of dry ice should hold an 18-cubic foot full freezer for 2 days.”

 In Home Tips

If you must use space heaters to keep warm, ensure that they are plugged directly into an outlet, do not plug them into extension cords.

  • Keep all furniture, draperies, flammable materials, and other household objects at least three feet from your space heater.
  • Always unplug your electric blanket when not in use.
  • If an in-wall or baseboard heater is shut off at the circuit breaker, be sure to lock or tag the circuit breaker to prevent someone else from turning it back on.
  • Because it is common for portable heaters and electric blankets to be recalled, make sure you check your brand and model to ensure that your particular heater or blanket has not been subject to and product recalls.
  • Never ever purchase a counterfeit electrical product because they have not met any of the testing or safety standards and they can be extremely hazardous.

Cleveland Public Power Commissioner Ivan Henderson urges residents to take the necessary precautions for safety, during this unusual cold spell, “We are asking our residents and customers to follow storm protocols of seeking shelter, but in the event of an outage to call us at 216-664-3156.”

In the event of widespread outages customers will also be able to follow updates as well as report outages on Twitter, by following @cppgreen on http://www.twitter.com.

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Filed under City of Cleveland, Cleveland Public Power, Community Outreach, Power Outage, Safety, Transformation Tuesday

CPP & Public Safety personnel praised for response to Hanna Building

Earlier this week, Public Safety and Public Utilities personnel were called to Playhouse Square downtown Cleveland for an electrical fire at the Hanna Building. While responding personnel worked together to ensure the safety of tenants, visitors and surrounding buildings and restore power to the building as part of their regular duties, the email below is a great testament to their hard work and dedication to our community.

Dear Director Flask and Director Withers,

This afternoon we experienced a transformer malfunction in an electrical vault at the Hanna Building, which resulted in a full building evacuation and temporary power loss. My role was to coordinate the street level activity related to our tenants and as such was in direct communication with members of the fire department, police department and Cleveland Public Power service crew.

I simply want to state what a pleasure it was to work with each of them. One should obviously expect professionalism, which was evident. What was also evident was a sincere effort to be sure that we and our tenants were well informed and treated in a very thoughtful manner. There was good cooperation among your departments and everything was handled efficiently.

Nobody wants to go through building evacuations and all of the related implications, but it was made so much better through the quality efforts of your forces.

Sincerely,

Tom Einhouse

Vice President of Facilities and Capital

PlayhouseSquare

Cleveland Public Power Commissioner Ivan Henderson said of the recognition, “We are proud of the hard work of all CPP staff and will recognize the CPP Team members that helped with this outage at an upcoming event.”

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Filed under City of Cleveland, Cleveland Public Power, Community Outreach, Customer Service, Power Outage

Be Safe – Stay Away from Power Lines

As crews continue to work to repair power lines, it is important for residents to remember the following tips as it relates to low hanging and downed power lines:

Never touch, move or go near any downed or hanging lines. The first action should be to call 9-1-1 or your local utility. CPP’s Trouble Line can be reached by calling 216-664-3156.

  • Do not put your feet in water where a downed line is laying
  • Do not try to move tree limbs
  • If you see someone who has come into contact with a downed line, do not touch them, again call 9-1-1
  • If a line comes down on your car stay inside, roll down your window and warn others to stay away. Call authorities or ask a passerby to call authorities. The only time you should exit a vehicle with a downed line on it is if it has caught fire. If the vehicle is on fire, open the door and jump with both feet together to avoid contact with the car. It is metal and therefore you could receive a shock.

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Filed under City of Cleveland, Cleveland Public Power, Power Lines, Power Outage, Safety

Generator Safety

As we enter day three of power outages, and many of our residents may be using generators to battle the cold and lack of electricity here are a few tips on generator safety:

While a generator is a good option to provide an alternative source of power, it can also become a dangerous source of carbon monoxide and pose threats near high-water areas.

The Ohio Department of Health has the following tips and information on power generators and generator safety:

  • Carbon monoxide, or CO, is an odorless, colorless gas that can cause sudden illness and death. A single gas-powered generator can produce as much as 100 times more poisonous Carbon Monoxide gas than a car’s exhaust.
  • Never use a generator inside your home, basement or garage. Opening the garage door does not make it safe.
  • Never use a generator in a flooded area.
  • Operate generators outdoors as far away from your house as possible. The National Institute of Standards and Technology reports that even 15 feet away may still be dangerous because the CO fumes can enter the home through windows, doors or vents. Tests are still being conducted to find a safe operating distance.
  • Never refuel a generator while it is running or hot.
  • Install CO detectors inside the home near all the sleeping areas.

For additional information on generator safety and to view a video that demonstrates the dangers of carbon monoxide, visit: http://bit.ly/GeneratorSafetyOH.

Information is also available online at www.ema.ohio.gov

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Filed under City of Cleveland, Cleveland Public Power, Community Outreach, Power Outage

Severe Weather Update From CLE Joint Information Center (JIC)

CLEVELAND – Public Safety, Works and Utilities crews across NEO are working as much as possible to clear debris from homes and buildings, clear downed trees and power lines, and secure flooded areas in addition to responding to emergencies.

Speaking to media

Cleveland Mayor Frank G. Jackson and Public Safety Director Martin Flask offer overnight status after Hurricane Sandy.

The city of Cleveland is continuing to face severe weather conditions and the impact of Hurricane Sandy. Roads may be blocked by downed trees and power lines. Several traffic signals are out. Please treat these intersections as a four-way stop. The public should use extreme caution if they must be on the roads.

Here is a summary of what we have faced:

  • The Division of Fire responded to 1100 assignments, mostly weather-related hazard assignments including downed power lines over the last 24-hours.  36 fire apparatus were deployed and an additional 12 one-person crews were called up to assist with downed wires.
  • Police responded to 1400 assignments during that same time period.  Shifts have extended by four hours. The normal 10-hour workday is now 14 hours. We have at least 128 assignments pending as of 8 a.m.
  • Approximately 40 individuals are working traffic control – Traffic Controllers, Cleveland Police District Officers and Community Service Officers.
  • WARN Wide Area Rapid Notification messages were sent to approximately 40,000 Cleveland seniors.
  • EMS handled 334 calls for service over the last 24-hours.
  • Urban Forestry received 160 reports of trees down overnight and that number is rising. The majority of these are on the west side of the city. Eight crews are currently working with an additional 13 crews being deployed. Blocked streets are the priority.  This is complicated by downed power lines.  To report trees down, call 664-3104.
  • Cleveland Public Power is reporting 10,500 customers without power as of 7 a.m. today. 58 crews are working to restore power. The priorities are downed lines and transformers. Service has been restored to nearly 7,000 customers since 3 a.m. However, ongoing weather conditions are causing additional outages. Please call 664-3156 to report an outage.
  • Cleveland Water reports no impact to water service at this time.
  • Water Pollution Control reports flooding at Big Creek, Broadway & Turney, Memphis &Fulton and Doan Brook.  Flooding is predicted at Euclid Creek.  We are also checking known problem areas including underpasses and low-lying areas.  To report flooding, call 664-2513.
  • Flight operations at Cleveland Hopkins International Airport have been suspended until at least 3 p.m. today. The airlines may assume a limited schedule at that time. Route 237 is closed due to flooding.  Access to the airport is maintained via I-71.
  • Burke Lakefront Airport has sustained damage and is being assessed. There is currently no air traffic at Burke.

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