Category Archives: Customer Service

Control your electric usage with MyCPP

In April, Cleveland Public Power launched a new online platform to further engage and educate its customers on electricity and energy usage. As cooler temperatures approach and we begin to think about ways to save for the upcoming holidays, CPP invites you to utilize MyCPP to help you.

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Log on today by visiting http://www.mycpp.org or visit our website at http://www.cpp.org and click on the MyCPP link to begin your journey into responsible electric use.

MyCPP is an online platform, accessible by a web browser on your computer, tablet or phone, where you can get information about your CPP account online and interact directly with CPP.  You can also earn points and rewards on the site and learn how energy is used in your home.

MyCPP lets you access your account in a dynamic and online environment, charting your energy use over time and inviting you to answer questions so you can learn how to be smart about energy use.  You will earn points and rewards each time you visit.  From MyCPP you are able to access the online bill payment feature and you can earn points for timely bill payment.  The more you visit, the more you learn about how to make the most of your CPP account.

CPP wants you to have the tools you need to use energy in a smart way.  Points and incentives are given to individuals who answer questions on the site, pay their bill on time, visit CPP at community events and who post positive messages about CPP on social media.  All of your points and badges are tracked through MyCPP, so login often and earn more points.

Click the MyCPP link to enroll today!

The first time you login you will have to create an account with MyCPP.  You will need an email address and your account number, which is located on your bill.

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It’s time to “Fall Back” and Don’t forget – to change batteries too!

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On average, 8 people die in a home fire each day in the U.S.—almost 3,000 people every year. While working smoke alarms cut the chance of dying in a fire nearly in half, roughly two-thirds of all home fire deaths occur in homes without working smoke alarms, according to statistics from the National Fire Protection Association (NFPA).

Newer smoke alarm recommendations and technologies now provide greater levels of home fire protection than ever before. Unfortunately, many people are unaware of these advances and lack the recommended level of residential smoke alarm protection as a result. Their homes may not be equipped with the appropriate number of alarms, or they may be relying on outdated or nonfunctional devices.

ESFI offers the following tips for making sure smoke alarms are installed and working properly:

Installation Tips

  • Smoke alarms should be installed in every bedroom, outside each sleeping area, and on every level of the home.
  • For the best protection, smoke alarms should be interconnected, so that they all sound if one sounds. Manufacturers are now producing battery operated alarms that are interconnected by wireless technology.
  • Combination smoke alarms that include both ionization and photoelectric alarms offer the most comprehensive protection. An ionization alarm is more responsive to flames, while a photoelectric alarm is more responsive to a smoldering fire.
  • Hardwired smoke alarms with battery backups are considered to be more reliable than those operated solely by batteries.
  • Purchase smoke alarms from a reputable retailer that you trust.
  • Choose alarms that bear the label of a nationally-recognized testing laboratory.
  • Install smoke alarms at least 10 feet from cooking appliances to reduce the possibility of nuisance alarms.
  • Alarms installed between 10-20 feet of a cooking appliance must have a hush feature to temporarily reduce the alarm sensitivity or must be a photoelectric alarm.
  • If possible, alarms should be mounted in the center of a ceiling. If mounted on a wall, they should be located 6 to 12 inches below the ceiling.
  • Avoid locating alarms near bathrooms, heating appliances, windows or ceiling fans.

Maintenance Tips

  • Smoke alarms should be tested once a month by pressing the TEST button.
  • Smoke alarm batteries should be replaced in accordance with the manufacturer’s instructions, at least once a year. If an alarm “chirps” or “beeps” to indicate low batteries, they should be replaced immediately.
  • Occasionally dust or lightly vacuum the exterior of the alarm to remove dust and cobwebs.
  • Smoke alarms should be replaced in accordance with the manufacturer’s instructions, at least every ten years.
  • Never paint over a smoke alarm.

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Cleveland Public Power advises customers to beware of Payment Scam

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CLEVELAND – Today several Cleveland Public Power customers have received telephone calls from a man posing as a representative of Cleveland Public Power’s “Collection” Department and requesting payment over the phone to prevent interruption of service. This is a scam.

These customers have contacted CPP’s Customer Service Center and given the utility the necessary information to investigate the origin of the calls. The Department of Public Utility Police Department is looking into this matter. We urge our customers to disregard these calls. The calls are originated from area code 801.

“Residents should be cautious of anyone seeking payment over the telephone. The City of Cleveland’s Department of Public Utilities does not call asking for payment over the telephone and we do not accept payments at your home. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Cleveland Public Power will post notices about the scam on its website and through its social media sites.

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Cleveland Public Power customers urged to beware of payment scam

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CLEVELAND – Today several Cleveland Public Power customers have received telephone calls from a man posing as a representative of Cleveland Public Power’s “Collection” Department and requesting $400 over the phone to prevent interruption of service. This is a scam.

These customers have contacted CPP’s Customer Service Center and given the utility the necessary information to investigate the origin of the calls. The Department of Public Utility Police Department is looking into this matter. We urge our customers to disregard these calls. The calls are originated from area code 801.

“Residents should be cautious of anyone seeking payment over the telephone. The City of Cleveland’s Department of Public Utilities does not call asking for payment over the telephone and we do not accept payments at your home. Any suspicious activity like this should be reported to the Cleveland Police Department,” said Cleveland Public Power Commissioner Ivan Henderson.

Cleveland Public Power will post notices about the scam on its website and through its social media sites.

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Ohio Technical College, fueling the auto industry with local talent

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Welcome to Transformation Tuesday! Each week in this space we will share information on Cleveland Public Power and its customers, helping to highlight some of Cleveland’s gems.

What started in the late 60s as a fledgling truck driving school with just a few students has grown into a 900-student strong school for pretty much every thing automotive.

Ohio Technical College (OTC) offers training in programs that include auto mechanics, body work, sports and motorcycle repair, classic car restoration, BMW repair and truck driving. Located on East 51st, the college is housed in what was once the White Motors Corporation Service Garage.

Ohio Technical College

Students rebuild an antique car at OTC. (CPP File Photo)

“We train students for specific careers that they can walk right into after graduation,” says Mark Brenner, President of the Cleveland -based school. “We are definitely a college with an outcome.”

Students attend classes year round, for 18 months, until they graduate. About 20% of the students take classes toward an Associates Degree in applied science, but most are interested in certification in a specific area of expertise, according to Brenner. High on the technical scale is BMW training, where students train to work on the German engineered cars at BMW dealerships throughout the country. To hone their skills, the students train on brand-new BMWs.

“All of our students have an enviable array of tools and resources to work with,” says Mr. Brenner. “It’s our way of ensuring they are knowledgeable on the highest technology upon graduation.”

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Mark Brenner, President of Ohio Technical College (CPP File Photo)

With more than half a million square feet in total area, the school needs a power company that can deliver. Air compressors, bake ovens for paint, power tools, grinders, sanders and plenty of computers mean that OTC requires plenty of power to keep its students learning.

OTC appreciates the fact that CPP was as committed to excellent customer service as the college places in educating its students. “We’ve made a decision to stay in Cleveland, ” says Mr. Brenner. “Cleveland Public Power helped us with the conversion of the older buildings we’re in, and helped us maintain our energy needs for the growing technology of the automotive industry. They made the investment in the conversion, and it benefits both of us.”

Reprinted from Cleveland Public Power Annual Report.

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Visit CPP Booth at The Great Big Home & Garden Show through Feb. 10th

The snow has stopped for now so take this opportunity to visit the Great Big Home & Garden Show at the Cleveland IX Center today! The show runs today until 5 p.m. and Cleveland Public Power staff are joined by their colleagues in the Department of Public Utilities in Booth 1008 to provide information on the services offered by the City.

Are you a City of Cleveland resident thinking about switching your electric service? Well stop by

DPU staff

CPP’s residential service Manager Dale Gallis is joined at the DPU booth by Marcia Mays from CWD and Yalinda Moore from WPC. (Photo by Shelley M. Shockley)

and learn how you can make that happen. Are you looking to make your home or business more efficient? Our staff can point you in the right direction for savings. Do you have questions about your bill? All of our representatives are more than willing to help you understand the charges on your bill, so stop by and say hello.

Can’t make it out today – no problem we will have staff on hand for the entire show which runs through Sunday, February 10th! You can always visit us at www.cpp.org , www.clevelandwater.com, or call www.clevelandwpc.com.

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CPP & Public Safety personnel praised for response to Hanna Building

Earlier this week, Public Safety and Public Utilities personnel were called to Playhouse Square downtown Cleveland for an electrical fire at the Hanna Building. While responding personnel worked together to ensure the safety of tenants, visitors and surrounding buildings and restore power to the building as part of their regular duties, the email below is a great testament to their hard work and dedication to our community.

Dear Director Flask and Director Withers,

This afternoon we experienced a transformer malfunction in an electrical vault at the Hanna Building, which resulted in a full building evacuation and temporary power loss. My role was to coordinate the street level activity related to our tenants and as such was in direct communication with members of the fire department, police department and Cleveland Public Power service crew.

I simply want to state what a pleasure it was to work with each of them. One should obviously expect professionalism, which was evident. What was also evident was a sincere effort to be sure that we and our tenants were well informed and treated in a very thoughtful manner. There was good cooperation among your departments and everything was handled efficiently.

Nobody wants to go through building evacuations and all of the related implications, but it was made so much better through the quality efforts of your forces.

Sincerely,

Tom Einhouse

Vice President of Facilities and Capital

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Cleveland Public Power Commissioner Ivan Henderson said of the recognition, “We are proud of the hard work of all CPP staff and will recognize the CPP Team members that helped with this outage at an upcoming event.”

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CPP urges Cleveland residents to beware of National Utility Scam

CLEVELAND – A national scam claiming President Barack Obama is providing assistance with utility bills has surfaced in Cleveland. Late this evening, Cleveland Public Power was contacted by a customer using a fictitious bank routing number to pay her electric bill.

A quick search of the internet led CPP officials to a scam that has been spreading across the country from California to Tennessee and now Ohio. According to reports on the internet the scam is being spread via social media, texting and posters.

Joy Perry, Assistant Commissioner for Customer Service at Cleveland Public Power spoke with the customer caught in the scam and explained how the scam is spreading locally, “According to our customer a routing number is being passed via word of mouth. They are told to enter the routing number and a number from the back of their social security cards. It is unclear if this number is being used to access any personal information, but it is bogus and was denied through our payment system.”

Cleveland Public Power is advising all customers and all residents of the City of Cleveland that there is currently no federal program offering credits or payment of utility bills.

“Residents should be cautious of anyone offering checking account or routing numbers to pay their utility bills. If they are contacted by telephone they should immediately end the conversation. The City of Cleveland’s Department of Public Utilities does not call asking for payment over the telephone and we do not accept payments at your home. Any suspicious activity like this should be reported to the Cleveland Police Department,” said Assistant Commissioner Perry.

Cleveland Public Power will post notices about the scam on its website and through its social media sites.

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CPP offers customers savings

Cleveland Public Power & Efficiency Smart are helping residential and business electric utility customers to save money and energy this fall by mailing them valuable money-saving coupons for energy-efficient compact fluorescent lighting (CFL).These coupons will arrive in the mail this fall when

efficient lighting is needed most.

“We are getting into the season when lights need to be on longer due to days getting darker earlier, so we want to encourage utility customers to use CFLs instead of incandescent lighting,” stated Cleveland Public Power Commissioner Ivan Henderson. “Lighting is 20 to 30% of a typical residential el

CPP customers, check your mailbox for these coupons!

ectric bill. You can save up to 67% of the cost to light your home by replacing all incandescent lights with CFLs.  It makes economic sense to switch out as many light bulbs that are less efficient as possible. The quality of CFLs has greatly improved over the past several years, and they can be used in a variety of places and ways, including indoor and outdoor flood lights, recessed cans and dimmable lighting locations.”

Customers of Cleveland Public Power will receive $26 of coupons that may be redeemed for at least 14 CFLs. By replacing 14 incandescent lights, customers can save up to $518 over the life of the bulbs. The coupons will be accepted at any store that has GE brand CFLs in stock and that accepts manufacturer coupons. A list of participating stores can be found in the home lighting section of the www.EfficiencySmart.org website. Utility customers can expect to receive the coupon mailing during the 1st or 2nd week of November. The offer will expire on December 31, 2011.

Efficiency Smart also provides a guide to help consumers choose the right light for the right location on their website www.efficiencysmart.org. To learn more about Efficiency Smart initiatives to help customers save money and energy, visit the website, or call Efficiency Smart customer support at 877-889-3777.

Efficiency Smart services include rebates for energy-efficient appliances and lighting, financial rebates and free removal of old, inefficient refrigerators and freezers from homes, and rebates for over 70 energy-efficient products and services for businesses. Efficiency Smart also offers account management services and customized incentives for large commercial and industrial customers. Efficiency Smart was established by American Municipal Power for the benefit of its member communities. It is administered under contract with the Vermont Energy Investment Corporation. Operations are based in Columbus, OH.

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Tips on Winterizing your home!

The sun is shining today and the temps are chilly but not too cold, so why not take this opportunity to begin or complete the task of winterizing your home. While there are some common sense tips to prepare for winter and save money, we thought we would go to the ultimate source for information – the United States Department of Energy (DOE).

If you aren’t aware, DOE has a website filled with tips on how to conserve energy year round. Today we’re going to take a look at the tips offered for fall.

Looking to get rid of those pesky drafts coming in from your windows? Well one of the first steps would be to install storm windows – interior or exterior. DOE explains on this site,  the installation of storm windows will “reduce heat loss by 25-50%” which means more heat inside the house.

To further ensure that heat is not escaping through windows you should also check the caulking around the frame.  Information on the importance of weather stripping and caulk can be found here.

Now you may also find leaks around electric outlets, pipes, gaps around the chimney and even in the area around recessed lighting. The key in these areas is to apply more insulation. You might wonder how you are going to find these leaks. Well the unsophisticated method would be to observe the drapery or curtains for movement from wind outside, or hold a piece of paper up to the window to see if it moves from air coming in. The best methods however, may call for an expert. More information on these techniques can be found here.

It is also important to check your furnace filters and to have your furnace serviced if you believe there is a more serious problem. The DOE offers information on furnaces and boilers on its website.

These are just some of the tips offered by the Department of  Energy, and to find more tips on saving energy, just visit this site.

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