Category Archives: Community Outreach

HEAP offers emergency assistance

The annual  Home Energy Assistance Winter Crisis Program is now available to income residents that are threatened with disconnection, have been disconnected from their Cleveland Public Power service. This is a one-time benefit and is to be used in emergency situations when you are faced with disconnection.


Next day appointments are available. In order to make an appointment, call the HEAP appointment line at (216) 518-4014.

Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.

The program provides a one-time benefit up to $550 to maintain your delinquent electricity account .

Any household whose total income is at or below 175% of the 2017 Federal Poverty Guidelines may be eligible.

Size of Household        Yearly Income Limit
1                                    $21,105.00
2                                    $28,420.00
3                                    $35,735.00
4                                    $43,050.00
5                                    $50,365.00
6                                    $57,680.00

The program operates each weekday beginning at 8:00 a.m. at the HEAP Office located on the first floor at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required.  Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.

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Filed under Bill Payment, Cleveland Public Power, Community Outreach

Are you prepared for an emergency?

Graphic: Make a Plan. My Plan.We’ve all looked on in shock and disbelief at the devastation left by Hurricanes Harvey and Irma, but have you given any thought to what you would do in a similar situation? September is National Preparedness Month, and as we conclude the first week we encourage you to develop a plan of action for you and your loved ones.

To point you in the right direction we are sharing some insight we gathered from our friends at So, the first thing you need to do is consider the following three questions when preparing your plan:

  • How will I receive emergency alerts and warnings?
  • What is my shelter plan?
  • What is my evacuation route?

Emergency Alerts and warnings in the City of Cleveland are issued through the CodeRED system. You can register for this service by visiting the city website here and clicking on the CodeRED tab on the right side of the home page. Mobile users can download the app here.

When implemented last year Safety Director Michael McGrath said, ” “CodeRED is another tool that the city is providing to help citizens stay informed and stay safe.” The City will utilize the system in the event of severe weather situations or when other emergencies arise.

Users can sign up for which alerts they would like to receive and the notifications can be sent to a cell phone, landline, or email address. In addition to emergency alerts, the City of Cleveland will be offering non-emergency messages on various city service interruptions. The CodeRED system has the ability to utilize Geographical Information System (GIS) technology to strategically deploy notifications

“The CodeRED system will give residents, visitors, and businesses the ability to add their own phone numbers directly into a database to receive emergency and non-emergency alerts,” said Alex Pellom, City of Cleveland Emergency Operations Center Manager.

Now that you’re set up with warnings, where will you go for shelter? Depending on the emergency you may only need to head to the home of family and friends, but in the case of a massive weather emergency check out these tips offered on

The final step is to develop a communication strategy for you and your family. In the case of large emergencies phone lines may be down, or sporadic so set up a plan for a telephone tree. More information on that can be found here.

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CPP seeks to engage with customers

With MyCPP customers win!

Today Cleveland Public Power launches a new online platform to further engage and educate its customers on electricity and energy usage.

MyCPP is an online platform, accessible by a web browser on your computer, tablet or phone, where you can get information about your CPP account online and interact directly with CPP.  You can also earn points and rewards on the site and learn how energy is used in your home.


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This is the opening screen, where all of the fun begins. To engage, earn points and learn about your electric usage visit, and click on the link.


MyCPP lets you access your account in a dynamic and online environment, charting your energy use over time and inviting you to answer questions so you can learn how to be smart about energy use.  You will earn points and rewards each time you visit.  From MyCPP you are able to access the online bill payment feature and you can earn points for timely bill payment.  The more you visit, the more you learn about how to make the most of your CPP account.

CPP wants you to have the tools you need to use energy in a smart way.  Points and incentives are given to individuals who answer questions on the site, pay their bill on time, visit CPP at community events and who post positive messages about CPP on social media.  All of your points and badges are tracked through MyCPP, so log in often and earn more points.

Click the MyCPP link to enroll today!

The first time you log in you will have to create an account with MyCPP.  You will need an email address and your account number, which is located on your bill.

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Let’s Talk Turkey!


Not the Thanksgiving turkey you were expecting.

By Melissa Medina

Everything tastes better when it’s fried… so why not fry your Thanksgiving Day turkey, as opposed to baking it the traditional way!  Although fried turkeys are absolutely delicious, they pose a slew of safety concerns.  Thousands of fires, deaths, and injuries occur each year due to turkey fryer fires… so here are five helpful safety tips with what you need to know before setting up your fryer.

  1. Keeping Clevelanders Safe! Never fry a turkey indoors, and make sure that you set up your fryer at least 10 feet away from your home.  Do not cook your turkey on your back deck – cooking oil is combustible and if it is heated beyond its cooking temperature, its vapors can ignite.  Keep all children and pets away.  Be sure to never leave it unattended.
  2. Even Stevens in Cleveland! Make sure your fryer is on level ground; this will ensure that the oil level is being gauged accurately and that the oil is steady.
  3. No jive turkeys! Make sure that your turkey is between 10 and 15 pounds because larger birds are more likely to burn on the outside before the inside is fully cooked. Also, be sure that your turkey is completely thawed and dry; this will prevent the oil from bubbling furiously and spilling over.
  4. How about this Cleveland weather! We all know that Thanksgivings in Cleveland can vary from warm and sunny, to brutally cold and snowy…  therefore, please be cognizant of the weather before planning to fry your turkey outdoors because if rain or snow strikes exposed hot cooking oil, the result can lead to property damage and/or serious injury.
  5. Cleveland Fire Department to the rescue! Be proactive as opposed to reactive; therefore, test your cooking equipment in advance to ensure it is functioning properly.  Keep a fire extinguisher nearby at all times in the event the oil ignites. It’s better to be safe than sorry!
Thanksgiving Turkey

Keep our tips in mind, and you’ll find this delicious bird on your table without any safety incidents.

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Spooky Electricity – “Phantom Energy” and “Voltage Vampires”?

Just as the vampire sucks your blood, machines are sucking the energy out of your house when appliances are turned off. (Photo courtesy of

Just as the vampire sucks your blood, machines are sucking the energy out of your house when appliances are turned off. (Photo courtesy of

As we all prepare to celebrate Halloween, we thought we’d bring  you some tips to save energy in your homes!

Who knew that power could be so spooky?  I love the term “phantom energy” but I personally feel that the term “vampire power” is more appropriate because just as a vampire loves to suck your blood, vampire power is constantly sucking away energy and draining money from your pockets.

These are just a couple of the terms used when referring to electrical products that cannot be switched off completely without being unplugged, such as your television, cell phone chargers, cable box, coffee maker, computers, etc., because these devices are created with little light bulbs, sensors, or other features that keep working as long as the device is plugged in.

You may think that the amount of electricity that gets used up in these situations is too small to worry about, but it does add up.  Let’s try to minimize these voltage vampires and phantom power loads by following these tips:

How to put a stake through the heart of these energy thieves:

  1. Pull out individual plugs where possible… for example – unplug your cell phone charger or toaster when you aren’t using it.
  2. In areas near computers and home entertainment equipment with lots of components, plug everything into one power strip – just make certain you get one with surge protection, and when you’re done for the night or weekend, flip off the illuminated switch.

Slaying voltage vampires in your home is a good way to save a few dollars on your electric bill, and it also helps cut down on everyday emissions lessening your carbon footprint.  It’s a little bit of extra work, but every little bit helps and Mother Earth will thank you.

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CPP hosts Solar Sprint during Public Power Week Open House, today!


CPP staffers are blowing up balloons in preparation

CPP staffers are blowing up balloons; City of Cleveland staffers are raising tents and vehicles are being placed in preparation for today’s activities

CLEVELAND – Cleveland Public Power’s (CPP) Public Power Week celebrations will culminate on Saturday, October 10th with the 2nd Annual Solar Sprint, a solar-powered car race for students in grades 3-8.  The CPP Solar Sprint engages youth in grades three through eight in the design and construction of a model solar car, which they will then use to compete in timed races during the Public Power Week Open House.  The Cleveland Metropolitan School District is represented well in the competition, fielding teams from Charles Mooney, Clara Westropp, Campus International and Wade Park. Additional teams competing include the Broadway Boys & Girls Club and Metro Catholic School.

“I am pleased to see the growth in this event. We have successfully doubled the number of teams participating and to see that we are impacting the lives of our students through this fun and educational project speaks to our mission here at CPP,” said Cleveland Public Power Commissioner, Ivan Henderson.

CPP is pleased to have WKYC-TV 3 Weekend Anchor Marcus Walter and WZAK 93.1 On-Air Personality Haz Matthews serving as judges in the Solar Sprint.

WHAT:       Cleveland Public Power Open House 

WHEN:       Saturday, October 10, 2015,  1-5 p.m.

WHERE:    Cleveland Public Power Administrative Offices (Parking Lot), 1300 Lakeside Avenue

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It’s time to race! Rev up your engines for CPP’s 2nd Annual Solar Sprint

The thrill of racing! West Side Boys & Girls Team members cheer on their entry. (City of Cleveland Photo Bureau)

The thrill of racing! West Side Boys & Girls Team members cheer on their entry. (City of Cleveland Photo Bureau)

We’re gearing up for the 2nd Annual Cleveland Public Power Solar Sprint and we’re looking for Cleveland students interested in building their own race cars! If you have youngsters who like to take things apart and put them back together, who find enjoyment in math and science or who have a creative flair – they are the perfect candidate!

In an effort to engage and educate our community on the use of renewable energy sources, Cleveland Public Power (CPP) hosted its first Solar Sprint last fall and it was a huge success. Students participated from the Cleveland Municipal School District’s Charles E. Mooney and Tremont Montessori as well as The Boys & Girls Club of Cleveland, among others.

Get set_Web

Contestants await the signal to start their cars. (Photo by Shelley M. Shockley)

The Sprint is a miniature solar-powered car race. However, before you get to racing, you have to build your car. To build your prize-winning vehicle, each team will purchase a Solar Sprint Kit for $24*, containing all of the basic necessities i.e., solar panel, motor, and other necessities; however the bulk of the car is left to the ingenuity and imagination of the students.

There are two divisions for the competition – Junior and Senior. Juniors are students in grades 3-5 and seniors represent those in grades 6-8.

Spectators enjoy the race. (Photo by Shelley M. Shockley)

Spectators enjoy the race. (Photo by Shelley M. Shockley)

So to join the fun we need for you to do the following:

  1. Recruit team members (teams must have a minimum of two participants and a maximum of four)
  2. Attend one of the Solar Sprint Engineering Workshops on Saturday, September 12th or Saturday, September 19th from 9 a.m. – 11 a.m.
  3. Build your race car
  4. Compete on Saturday, October 10 during Cleveland Public Power’s Annual Public Power Week Open House!

For more information call CPP’s Marketing Department at 216-664-3922.

*The $24 fee will be refunded on race day.

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