The annual Home Energy Assistance Winter Crisis Program is now available to income residents that are threatened with disconnection, have been disconnected from their Cleveland Public Power service. This is a one-time benefit and is to be used in emergency situations when you are faced with disconnection.
NEW THIS YEAR: YOU MUST HAVE AN APPOINTMENT TO RECEIVE ASSISTANCE. HEAP WILL NO LONGER ACCEPT WALK INS.
Next day appointments are available. In order to make an appointment, call the HEAP appointment line at (216) 518-4014.
Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.
The program provides a one-time benefit up to $550 to maintain your delinquent electricity account .
Any household whose total income is at or below 175% of the 2017 Federal Poverty Guidelines may be eligible.
Size of Household Yearly Income Limit
The program operates each weekday beginning at 8:00 a.m. at the HEAP Office located on the first floor at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.) Please call (216) 518-4014 to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required. Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.