Category Archives: Bill Payment

HEAP offers emergency assistance

The annual  Home Energy Assistance Winter Crisis Program is now available to income residents that are threatened with disconnection, have been disconnected from their Cleveland Public Power service. This is a one-time benefit and is to be used in emergency situations when you are faced with disconnection.

NEW THIS YEAR: YOU MUST HAVE AN APPOINTMENT TO RECEIVE ASSISTANCE. HEAP WILL NO LONGER ACCEPT WALK INS.

Next day appointments are available. In order to make an appointment, call the HEAP appointment line at (216) 518-4014.

Appointments are available Monday through Friday from 8:00 a.m. until 4:00 p.m.

The program provides a one-time benefit up to $550 to maintain your delinquent electricity account .

Any household whose total income is at or below 175% of the 2017 Federal Poverty Guidelines may be eligible.

Size of Household        Yearly Income Limit
1                                    $21,105.00
2                                    $28,420.00
3                                    $35,735.00
4                                    $43,050.00
5                                    $50,365.00
6                                    $57,680.00

The program operates each weekday beginning at 8:00 a.m. at the HEAP Office located on the first floor at 1849 Prospect Avenue (across from Cleveland State University’s Wolstein Center.)  Please call (216) 518-4014 to make an appointment. In order to apply for emergency energy assistance, a resident must have the most recent bills for gas and electric utilities, proof of U.S. residency, photo identification, Social Security numbers for all household members and verification of all income for all household members over the age of eighteen for the previous 12 months. Permanently and Totally disabled customers must provide proof of disability. For those households who have no income, an IRS Tax Transcript is required.  Renters living in multi-unit dwellings may be required to provide their landlord’s name and contact information.

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Electric Utility scams are back, be aware – know what not to do!

UPDATED 10/20/16

Every three to six months scammers begin to make their rounds, frightening unsuspecting residents, and even businesses into believing their utilities will be disconnected if they don’t act now! You are encouraged to verify, verify, verify the source of these telephone calls. Please see the post below from July that explains Cleveland Public Power’s practices. Additionally, see John Funk’s article for information on other utilities.

canstockphoto8593688Utility scammers are at it again! Cleveland Public Power customers have recently been contacted with the threat of disconnection of their electric service if they did not call a toll-free number and make a payment using reloadable Debit Cards, and then reporting the card number to the caller.

Unfortunately, they were successful in duping one customer. The customer became suspicious when they received another call a day later saying they had to pay another large sum. The second call prompted the customer to call CPP for verification.

Customers are advised to dismiss calls of this nature and to call our offices immediately to report the telephone calls.

“This scam is targeting both residential and commercial businesses and while Cleveland Public Power will contact customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Notices about this illegal activity have been posted on CPP’s website as well as on its social media sites.

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“The Grinch” targets local businesses this holiday season

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CLEVELAND – As families make last-minute preparations for the holidays, “The Grinch” disguised as telephone scammer is seeking to spoil the season. Cleveland Public Power has learned from customers that thieves are once again preying on utility customers to make a quick buck. This week, a commercial business customer was contacted and threatened with disconnection of their electric service by CPP’s competitor if they did not go to a local grocery store in Cleveland Heights and purchase a pre-paid card, and then call a toll-free number and make a payment to the Disconnection Department.

Fortunately, the customers suspected something was amiss and contacted CPP’s Customer Service Center and reported the incident.

The Department of Public Utility Police Department has been and will continue to look into these calls, and Cleveland Public Power is urging its customers to disregard these calls.

“This scam is targeting commercial businesses and while Cleveland Public Power will contact these customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Cleveland Public Power will post notices about the scam on its website and through its social media sites.

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Scammers targeting Cleveland businesses

canstockphoto8593688

Thieves are once again preying on utility customers to make a quick buck. This week Cleveland Public Power customer commercial business customers were contacted with the threat of disconnection of their electric service if they did not call a toll-free number and make a payment to the Disconnection Department.

Fortunately the customers suspected something was amiss and contacted CPP’s Customer Service Center and reported the incident.

The Department of Public Utility Police Department has been and will continue to look into these calls, and Cleveland Public Power is urging its customers to disregard these calls.

“This scam is targeting commercial businesses and while Cleveland Public Power will contact these customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Cleveland Public Power will post notices about the scam on its website and through its social media sites.

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News Advisory: Latest scam targets Commercial electricity customers!

Cleveland Public Power customers urged to beware

Thieves are once again preying on utility customers to make a quick buck. This week a Cleveland Public Power customer was contacted with the threat of disconnection of electricity if they did not call an “800” number and make a payment to the Disconnection Department.

Fortunately the customer suspected something was amiss and contacted CPP’s Customer Service Center and reported the incident.
The Department of Public Utilities Police Department is looking into this matter, and Cleveland Public Power is urging its customers to disregard these calls.
“This scam is targeting commercial businesses and while Cleveland Public Power will contact these customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.
Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or making an online payment yourself.”

In business since 1906, CPP is the largest municipal power company in Ohio. Today, CPP boasts 36 substations throughout the city and serves more than 80,000 residential and commercial customers. Cleveland Public Power remains strong, safe and viable as it strategically positions itself for the future. As one of the most reliable systems in the nation, CPP’s employees want its customers to know that they are committed to continuing to provide quality service for the next 100 years… you can Count on it!

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New scam targets CPP customers

Customers urged to beware of payment scam

CLEVELAND – Thieves are once again preying on utility customers to make a quick buck. This week a Cleveland Public Power customer was contacted with the threat of disconnection of electricity if they did not go out and purchase a “Blue Card” to satisfy the debt. The unsuspecting customer did as told and is now out of a couple hundred dollars.

The customer contacted CPP’s Customer Service Center and reported this payment only to learn that the utility does not have any record of the payment.

 

canstockphoto8593688

The Department of Public Utility Police Department is looking into this matter, and Cleveland Public Power is urging its customers to disregard these calls.

“This scam is targeting commercial businesses and while Cleveland Public Power will contact these customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Cleveland Public Power will post notices about the scam on its website and through its social media sites.

In business since 1906, CPP is the largest municipal power company in Ohio. Today, CPP boasts 36 substations throughout the city and serves more than 80,000 residential and commercial customers.  Cleveland Public Power remains strong, safe and viable as it strategically positions itself for the future. As one of the most reliable systems in the nation, CPP’s employees want its customers to know that they are committed to continuing to provide quality service for the next 100 years… you can Count on it!

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Error causes delay in bill delivery to Cleveland zip codes 44110 & 44119

Cleveland Public Power learned this week that customers on the City’s northeast side, specifically in United States Postal codes 44110 and 44119 experienced a delay in receiving their August bills. These bills were sent out approximately three weeks late and when received this week, the bills were already past due.

We apologize for this error and want to assure you there will be no penalties assessed because of this mistake.

The September bills should be going out early next week, but should not reflect any past due amounts associated with this delay. Please pay your bill as you normally would.

Thank you to the customers who brought this error to our attention, and again we apologize for this delay.

Remember you can pay your bill online by  clicking here. If you have any questions or concerns, please contact Customer Service at 216.664.4600.

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