Beware of scams – know what not to do!

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CLEVELAND – Utility scammers are at it again! Cleveland Public Power customers have recently been contacted by telephone with the threat of disconnection of their electric service, as well as one customer receiving a visit in person from someone alleging they were from CPP. In both cases these were scammers.

To assist our customers we are reminding you of the following:

  • If you receive a call stating your electric service will be disconnected if you don’t supply the caller with the number of a reloadable Debit Card – hang up and call our Customer Service number – 216-664-4600
  • If someone comes to your home to collect a payment do not open the door. Dial 9-1-1 and report this to the Cleveland Police Department; our meter readers and installers do not accept payments and they would be driving a vehicle with the Cleveland Public Power logo as well as attire identifying them as CPP employees

“These scam artists  are targeting both residential and commercial businesses and while Cleveland Public Power will contact customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.

Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”

Notices about this illegal activity have been posted on CPP’s website as well as on its social media sites.

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