Every three to six months scammers begin to make their rounds, frightening unsuspecting residents, and even businesses into believing their utilities will be disconnected if they don’t act now! You are encouraged to verify, verify, verify the source of these telephone calls. Please see the post below from July that explains Cleveland Public Power’s practices. Additionally, see John Funk’s article for information on other utilities.
Utility scammers are at it again! Cleveland Public Power customers have recently been contacted with the threat of disconnection of their electric service if they did not call a toll-free number and make a payment using reloadable Debit Cards, and then reporting the card number to the caller.
Unfortunately, they were successful in duping one customer. The customer became suspicious when they received another call a day later saying they had to pay another large sum. The second call prompted the customer to call CPP for verification.
Customers are advised to dismiss calls of this nature and to call our offices immediately to report the telephone calls.
“This scam is targeting both residential and commercial businesses and while Cleveland Public Power will contact customers about their bills, we would not refer them to a third party payment option. Any suspicious activity like this should be reported to the Public Utilities Police at (216) 443-2426,” said Cleveland Public Power Commissioner Ivan Henderson.
Henderson also said, “When there is a threat of disconnection the only way to make payments would be in person in our Payment Center, by calling in and making a payment with our Customer Service representatives or make an online payment yourself.”
Notices about this illegal activity have been posted on CPP’s website as well as on its social media sites.