CPP & Public Safety personnel praised for response to Hanna Building

Earlier this week, Public Safety and Public Utilities personnel were called to Playhouse Square downtown Cleveland for an electrical fire at the Hanna Building. While responding personnel worked together to ensure the safety of tenants, visitors and surrounding buildings and restore power to the building as part of their regular duties, the email below is a great testament to their hard work and dedication to our community.

Dear Director Flask and Director Withers,

This afternoon we experienced a transformer malfunction in an electrical vault at the Hanna Building, which resulted in a full building evacuation and temporary power loss. My role was to coordinate the street level activity related to our tenants and as such was in direct communication with members of the fire department, police department and Cleveland Public Power service crew.

I simply want to state what a pleasure it was to work with each of them. One should obviously expect professionalism, which was evident. What was also evident was a sincere effort to be sure that we and our tenants were well informed and treated in a very thoughtful manner. There was good cooperation among your departments and everything was handled efficiently.

Nobody wants to go through building evacuations and all of the related implications, but it was made so much better through the quality efforts of your forces.


Tom Einhouse

Vice President of Facilities and Capital


Cleveland Public Power Commissioner Ivan Henderson said of the recognition, “We are proud of the hard work of all CPP staff and will recognize the CPP Team members that helped with this outage at an upcoming event.”

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Filed under City of Cleveland, Cleveland Public Power, Community Outreach, Customer Service, Power Outage

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